Terms and Conditions

Terms and Conditions


Thank you for visiting the ISSI FASHION website (the “Site”). Access to and use of the Site and related services(collectively, the “Services”) are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site(collectively, the “Terms Of Service” or “TOS”).  Please read the TOS carefully before placing any orders on www.issifashion.com. We recommend you should keep a copy of the TOS for future reference. By using the Services, such as browsing or placing orders on the Site, you are agreeing to all of the Terms of Service.

This agreement does not acknowledge any relationship between you and ISSI FASHION. It does not entitle you to hold yourself as a representative of ISSI FASHION.

ISSI FASHION reserves the right to modify the Site or any part of the TOS from time to time. You are advised to check the Site often to check the update or changes to the said policies and agreements, the Privacy Policy and the TOS. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. If you have any questions about the Site or this TOS please contact us.


You will need to register for an account to use some of the Services available to you on the Site. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all aspects. Please notify us immediately at the following e-mail address cs@issifashion.com for any change of your registration information. We may also change registration requirements at any time.

Please refer to our Privacy Policy for more information on how we use your personal data.

If you are under 18, by registering for an account with us or otherwise using our Services, you agree that you have informed your parents and guardians about the TOS prior to such registration or use, and they have approved of such registration or use by you on the terms of the TOS. ISSI FASHION reserves the right to only accept orders from you if you are aged 18 or over.

Please safeguard any passwords used to access your account and our Services, and all use of our Services under your account to avoid unauthorized access to your account. We will never ask you for your account’s password in person, on the phone, and in writing by all means. If you suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.


We may take actions against your account for activities including, but not limited to:

1.       Submitting material (including, but not limited to personal data, text, images, music or video) of which you do not have the full right to submit and/or grant license (the “Submitted Content”).

2.       Using any technology to attempt hiding the use of multiple accounts or disrupting any of our Services in any way.

3.       Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.

4.       Advertising or sending unsolicited messages of any kind.

5.       Impersonating others or providing any kind of false information.

6.       Starting or forwarding chain letters of any kind.

If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis. ISSI FASHION reserves the right to terminate any account at its sole discretion. 


In order to make purchases on the Site, you must meet our eligibility conditions: 

1.       Be aged 18 years or over;

2.       Be in possession of a valid credit card issued by a licensed bank acceptable to ISSI FASHION for payment, or a valid PayPal account; 

3.       Providing valid and accurate personal details (real name, phone number, email address and other requested information as indicated); and

4.       Providing payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

By making an offer to purchase merchandise, you authorize ISSI FASHION to process a charge or charges on your credit card or PayPal account in the amount of total purchase price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks, and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

The products sold are supplied for your domestic and private use only. You should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, ISSI FASHION reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers. 


ISSI FASHION will endeavor to ensure that the Content and the description of the products displayed on the Site are as accurate and complete as possible. We, however, do not warrant that “Content” and product descriptions are always accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by ISSI FASHION is not as described.

The images of the products on the Site are for illustrative purposes only, and although we attempt to display colors accurately, we cannot guarantee that your computer's display of the images accurately reflect the true color of the products. 


Prices shown on the Site are in Hong Kong Dollars (HKD) in Hong Kong SAR, Chinese Yuan (CNY), Euro (EUR), Japanese Yen (JPY) or US Dollars (USD) for the rest of the world, depending on the shipping country as shown in the upper-left corner on the Site or indicated by you while placing an order.

Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or making cancellation. If we are unable to contact you, your order will be treated as cancelled. You will receive a full refund as soon as possible if you have already paid for the products.

If your credit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction. 

Taxes and duties applicable to your order depend on the shipping country of your order. Hong Kong SAR orders are not subject to taxes and duties.


ISSI FASHION is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be refunded to you, and we reserve the rights of making the final decision.

We are unable to offer price adjustment on exchange rate changes, items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.


Payment can be made by Visa, MasterCard, American Express and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to ISSIFASHION.COM. Payment will be debited and cleared from your account upon dispatch of your order by ISSI FASHION. 

By placing an order using one of the above credit card and online payment methods, you confirm that the credit card or PayPal account that is being used is yours or that you have been specifically authorized by the owner of the credit card or PayPal account to use it. If your card issuer refuses to authorize payment to ISSI FASHION, your order will be treated as cancelled.  

Our payment will be made in Hong Kong Dollars (HKD). If your credit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your card issuer in accordance with the applicable exchange rate as stated by the policy of your card issuer.

Please note that as the bank that our company handles credit card transactions is located in Hong Kong, some local card issuers may charge your credit card for cross-border service fee.

We take reasonable care to make our Site secure. Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when accessing or ordering from the Site. 

After the creation of the order, if the payment is not settled within 15 minutes, it will be cancelled automatically from the “ORDER LIST”


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and ISSI FASHION will be completed when we email you to confirm the goods have been dispatched. 

Only the goods listed in the confirmation email sent at the time of shipment are included in the contract concluded. All sales contracts are concluded in Hong Kong SAR and are written in English.

ISSI FASHION reserves its right not to accept an order for any reason at its sole discretion (including but not limited to any of the following reasons):

1.       The product you ordered is out of stock, does not satisfy our quality control standards and is withdrawn, or due to the shipping restrictions applicable to any or all of the ordered items.

2.       We identify a pricing or product description error.

3.       We are unable to obtain authorization for payment.

4.       You do not meet the eligibility criteria to purchase as set out in this TOS.

5.       Multiple quantities of an item being shipped to any one customer or postal address

Our Customer Services team will contact you as soon as possible if we are unable to accept your order. 


You will own the goods on and from the later of the point in time when: 

1.       we receive payment in full, or 

2.       we deliver the goods to you.

ISSI FASHION insures each order during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, you accept this signature as an evidence of delivery and fulfillment of your order. You also accept the associated transfer of responsibility in the same way.

ISSI FASHION reserves the right to update its shipping policy at its sole discretion without prior notice.

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. You will be given an indication of the estimated delivery time when you receive an email to confirm the goods have been dispatched to you. ISSI FASHION’s teams will try their best to meet the estimated delivery but cannot guarantee that such estimate can be met. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. 

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.


You must request your return and send your unwanted items back to us within 14 days of purchase for a refund of the value of the item only, provided that:

1.       all tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise; 

2.       a completed returns form is presented. 

3.       the Merchandise does not fall within the category of “Excluded Items” as defined in Returns policy; and

4.       the Merchandise is in Sellable Condition as defined in Returns policy.

Please note that we will not be able to refund the shipping fees charged for the original order. For returns request, please contact our Customer Care team by email to cs@issifashion.com 

For full details on how to return your purchase see our Returns policy.


If you have a complaint about us, contact our Customer service center by email to cs@issifashion.com giving full details including date of purchase and order reference number where applicable and your full name and address and contact details.

ISSI FASHION respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure. 


The ISSI FASHION Software, all HTML and other code contained in this Site, and its “Content” (which is defined as, or includes, any text, audio, video, graphics, photographs, and images) are the intellectual property of ISSI FASHION and are protected by intellectual property and copyright laws and international treaty provisions.

This Site is for your personal non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by ISSI FASHION and/or its third party licensors. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site. Any such unauthorized actions may result in civil consequences or criminal penalties.

ISSI FASHION reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.


The Site may include hyperlinks to other websites or resources that are operated by parties other than ISSI FASHION, including advertisers. ISSI FASHION has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages, which include but is not limited to advertisers of the Site, or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.


Nothing in the TOS is intended to affect your rights under the Law in Hong Kong SAR.


Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. ISSI FASHION takes no responsibility for any such views as they do not necessarily reflect ours. 

ISSI FASHION does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed. 

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, ISSI FASHION will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.


We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

Nothing in this Agreement is intended to affect your rights under the law (see "Your Rights" above).

If ISSI FASHION fail to comply with the TOS, we are responsible for loss or damage you suffer that is a foreseeable result of us breaching the TOS. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and ISSI FASHION knew it might happen, for example, if you discussed it with us during the sales process. We will only be liable for loss or damage up to 150% of the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.


At our request, you agree to compensate us fully and hold us, ISSI FASHION (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction. 

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.


The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.

In case of discrepancy between the English version and Chinese version in respect of all or part of the contents in the website, the English version shall prevail.

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