for visiting the ISSI FASHION website (the “Site”). Access to and use of the
Site and related services(collectively, the “Services”) are made available to
rules posted on the Site(collectively, the “Terms Of Service” or “TOS”).
Please read the TOS carefully before placing any orders on www.issifashion.com. We recommend you should
keep a copy of the TOS for future reference. By using the Services, such as
browsing or placing orders on the Site, you are agreeing to all of the Terms of
agreement does not acknowledge any relationship between you and ISSI FASHION.
It does not entitle you to hold yourself as a representative of ISSI FASHION.
ISSI FASHION reserves
the right to modify the Site or any part of the TOS from time to time. You are
advised to check the Site often to check the update or changes to the said
you have placed an order will not affect that order unless we are required to
make the change by law. If you have any questions about the Site or this TOS
please contact us.
need to register for an account to use some of the Services available to you on
the Site. When you register you are required to provide information about
yourself that is true, accurate, current, and complete in all aspects. Please
notify us immediately at the following e-mail address email@example.com for
any change of your registration information. We may also change registration
requirements at any time.
If you are under 18, by registering for an
account with us or otherwise using our Services, you agree that you have
informed your parents and guardians about the TOS prior to such registration or
use, and they have approved of such registration or use by you on the terms of
the TOS. ISSI FASHION reserves the right to only accept orders from
you if you are aged 18 or over.
Please safeguard any passwords used to access
your account and our Services, and all use of our Services under your account
to avoid unauthorized access to your account. We will never ask you for your
account’s password in person, on the phone, and in writing by all means. If you
suspect that the security of your account has been compromised or if there is
unauthorized use of your account, please contact us immediately.
3. PROHIBITIONS AND FAILURE TO COMPLY
We may take actions against your account for
activities including, but not limited to:
material (including, but not limited to personal data, text, images, music or
video) of which you do not have the full right to submit and/or grant license
(the “Submitted Content”).
2. Using any
technology to attempt hiding the use of multiple accounts or disrupting any of
our Services in any way.
communications that contain any unlawful, harmful, threatening, abusive,
harassing, defamatory, vulgar, obscene, profane, hateful, or racially,
ethnically or otherwise objectionable material.
or sending unsolicited messages of any kind.
others or providing any kind of false information.
or forwarding chain letters of any kind.
If we determine that you are or have been
engaged in prohibited activities, were not respectful of other users, or
otherwise violated the TOS, we may deny you access to this Site on a temporary
or permanent basis. ISSI FASHION reserves the right to terminate any
account at its sole discretion.
4. ELIGIBILITY TO PURCHASE
In order to make purchases on the Site, you
must meet our eligibility conditions:
1. Be aged 18
years or over;
2. Be in
possession of a valid credit card issued by a licensed bank acceptable
to ISSI FASHION for payment, or a valid PayPal account;
valid and accurate personal details (real name, phone number, email address and
other requested information as indicated); and
payment details that you represent and warrant are both valid and correct and
you confirm that you are the person referred to in the billing information
By making an offer to purchase merchandise,
you authorize ISSI FASHION to process a charge or charges on your
credit card or PayPal account in the amount of total purchase price of your
order. You also expressly authorize us to use personal information provided by
you to perform appropriate anti-fraud checks such as credit checks, and also
to, where necessary, transmit or obtain information about you to or from third
parties including, but not limited to, credit reference or fraud-prevention
agencies, which may keep a record of that information. Please refer to our
The products sold are supplied for your
domestic and private use only. You should not be re-sold, used for commercial
purposes or any other commercial benefit. In addition, ISSI FASHION reserves
the right to restrict multiple quantities of an item being shipped to any one
customer or postal address.
All orders are subject to stock availability
and confirmation of the order price. Items in your shopping basket are not
reserved and may be purchased by other customers.
5. PRODUCT DESCRIPTIONS
ISSI FASHION will endeavor to ensure
that the Content and the description of the products displayed on the Site are
as accurate and complete as possible. We, however, do not warrant that
“Content” and product descriptions are always accurate, complete, current or
error-free. Please refer to our Returns policy if you feel a product offered
by ISSI FASHION is not as described.
The images of the products on the Site are
for illustrative purposes only, and although we attempt to display colors
accurately, we cannot guarantee that your computer's display of the images
accurately reflect the true color of the products.
6. PRICING POLICY
Prices shown on the Site are in Hong Kong
Dollars (HKD) in Hong Kong SAR, Chinese Yuan (CNY), Euro (EUR), Japanese Yen
(JPY) or US Dollars (USD) for the rest of the world, depending on the shipping
country as shown in the upper-left corner on the Site or indicated by you while
placing an order.
Prices displayed on the Site at the time your
order is accepted will be honored except in the case of obvious error. Whilst
we use our best endeavors to ensure that all prices appearing on the Site are
accurate, we do not guarantee that they are error-free and reserve our right to
rectify any errors. If we discover an error in the price of any products that
you have ordered, we will inform you as soon as possible and offer you the
option of reconfirming your order at the correct price or making
cancellation. If we are unable to contact you, your order will be treated
as cancelled. You will receive a full refund as soon as possible if you
have already paid for the products.
If your credit card is not denominated in
Hong Kong Dollars (HKD), the final price charged in your currency will be
calculated by your issuing bank in accordance with the applicable exchange rate
on the day your card issuer processes the transaction.
Taxes and duties applicable to your order
depend on the shipping country of your order. Hong Kong SAR orders are not
subject to taxes and duties.
7. SALE PRICE ADJUSTMENT POLICY
ISSI FASHION is happy to offer a Sale
Price Adjustment on items purchased up to 7 days prior to the commencement date
of a sale. Please be aware that the exact style and size of an item must be
available for purchase at the time your request is made before any adjustment
in the sale price can be approved. All approved Sale Price Adjustments will be
refunded to you, and we reserve the rights of making the final decision.
We are unable to offer price adjustment
on exchange rate changes, items originally purchased in a sale or on any
special promotion items that are temporarily reduced in price. Once an item has
been purchased at a discounted sale price, no price adjustment will be offered
should the item be further marked-down.
Payment can be made by Visa, MasterCard,
American Express and any other methods which may be clearly advertised on the
Site from time to time. You can also choose to pay with PayPal. When selecting
this option at checkout, you will be directed to the PayPal site to 'Log In'
and review the amount shown before clicking 'Pay Now'. Once this transaction is
complete, you will then return to ISSIFASHION.COM. Payment will be debited and
cleared from your account upon dispatch of your order by ISSI FASHION.
By placing an order using one of the above
credit card and online payment methods, you confirm that the credit card or
PayPal account that is being used is yours or that you have been specifically
authorized by the owner of the credit card or PayPal account to use it. If your
card issuer refuses to authorize payment to ISSI FASHION, your order will
be treated as cancelled.
payment will be made in Hong Kong Dollars (HKD). If your credit card is not
denominated in Hong Kong Dollars (HKD), the final price charged in your
currency will be calculated by your card issuer in accordance with the
applicable exchange rate as stated by the policy of your card issuer.
note that as the bank that our company handles credit card transactions is
located in Hong Kong, some local card issuers may charge your credit card for
cross-border service fee.
We take reasonable care to make our Site
secure. Our payment processes meet the stringent international security
standards set down by the Payment Card Industry to make your shopping
experience safe and secure. If you have registered an account on the Site and
have decided to save your card details with us, your details will be fully
encrypted, solely used to process card transactions that you have initiated and
securely stored on our systems.
Furthermore, we take reasonable care, in so
far as it is in our power to do so, to keep the details of your order and
payment secure, but in the absence of negligence on our part, we cannot be held
liable for any loss you may suffer if any third party procures unauthorized
access to any data you provide when accessing or ordering from the Site.
creation of the order, if the payment is not settled within 15 minutes, it will
be cancelled automatically from the “ORDER LIST”
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order
has been placed, you will receive an email acknowledging the details of your
order. This email is NOT an acceptance of your order, just a confirmation that
we have received it.
Unless you cancel your order, acceptance of
your order and completion of the contract between you and ISSI FASHION will
be completed when we email you to confirm the goods have been dispatched.
Only the goods listed in the confirmation
email sent at the time of shipment are included in the contract concluded. All
sales contracts are concluded in Hong Kong SAR and are written in English.
ISSI FASHION reserves its right not to
accept an order for any reason at its sole discretion (including but not
limited to any of the following reasons):
product you ordered is out of stock, does not satisfy our quality control
standards and is withdrawn, or due to the shipping restrictions applicable to
any or all of the ordered items.
identify a pricing or product description error.
3. We are
unable to obtain authorization for payment.
4. You do not
meet the eligibility criteria to purchase as set out in this TOS.
quantities of an item being shipped to any one customer or postal address
Our Customer Services team will contact you
as soon as possible if we are unable to accept your order.
10. DELIVERY AND COLLECTIONS
You will own the goods on and from the later
of the point in time when:
1. we receive
payment in full, or
2. we deliver
the goods to you.
ISSI FASHION insures
each order during the time it is in transit until it is delivered to your
specified delivery address. We require a signature for any goods delivered, at
which point responsibility for your purchased goods passes to you. If the
recipient or collector is not the original purchaser, or in case of delivery of
a gift, you accept this signature as an evidence of delivery and fulfillment of
your order. You also accept the associated transfer of responsibility in the
ISSI FASHION reserves the right to
update its shipping policy at its sole discretion without prior notice.
Please note that we aim to dispatch all
orders within 24 hours, or 48 hours during sale periods. You will be given an
indication of the estimated delivery time when you receive an email to confirm
the goods have been dispatched to you. ISSI FASHION’s teams will try their
best to meet the estimated delivery but cannot guarantee that such estimate can
be met. In any event, we will deliver the goods to you within 30 days of the day
on which we accept your order.
If delivery is delayed by any event outside
of our control, we will contact you as soon as possible to let you know and we
will take steps to minimize the effect of the delay. Provided we do this, we
will not be liable for delays caused by the event, but if there is a risk of
substantial delay you may contact us to cancel your order and we will give you
a refund for any goods you have paid for but not received.
You must request your return and send your
unwanted items back to us within 14 days of purchase for a refund of the value
of the item only, provided that:
1. all tags,
certificates, warranties, care instructions, product labeling, authenticity
cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are
intact and returned together with the Merchandise;
completed returns form is presented.
Merchandise does not fall within the category of “Excluded Items” as defined in
Returns policy; and
Merchandise is in Sellable Condition as defined in Returns policy.
Please note that we will not be able to
refund the shipping fees charged for the original order. For returns request,
please contact our Customer Care team by email to firstname.lastname@example.org
For full details on how to return your
purchase see our Returns policy.
If you have a complaint about us, contact our
Customer service center by email to email@example.com giving
full details including date of purchase and order reference number where
applicable and your full name and address and contact details.
ISSI FASHION respects the intellectual
property of others. If you have reason to believe your work may have been used
in the Site without your permission, please contact us following this
complaints handling procedure.
13. INTELLECTUAL PROPERTY
The ISSI FASHION Software, all HTML
and other code contained in this Site, and its “Content” (which is defined as,
or includes, any text, audio, video, graphics, photographs, and images) are the
intellectual property of ISSI FASHION and are protected by
intellectual property and copyright laws and international treaty provisions.
This Site is for your personal non-commercial
use only. Any non-personal and/or commercial use of the Content is only
permitted when expressly authorized by ISSI FASHION and/or its third
party licensors. You may not modify, copy, distribute, transmit, display,
perform, reproduce, publish, license, commercially exploit, create derivative
works from, transfer, data mine or sell any Content, software, products, or
services contained within this Site. You may not use this Site, or any of its
Content, to further any commercial purpose, including any advertising or
advertising revenue generation activity on your own Site. Any such unauthorized
actions may result in civil consequences or criminal penalties.
ISSI FASHION reserves the right to
withdraw or amend any item of the Services without notice. We will not be
liable if for any reason the Site is unavailable at any time and for any
14. THIRD PARTY SITES
The Site may include hyperlinks to other
websites or resources that are operated by parties other than ISSI FASHION,
including advertisers. ISSI FASHION has not reviewed all of the sites
linked to its Web Site and is not responsible for the content or accuracy of
any off-site pages, which include but is not limited to advertisers of the
Site, or be liable for any loss or damage caused or alleged to be caused by or
in connection with your use of them. Use of these external websites or
contained within each of such sites.
15. YOUR RIGHTS
the TOS is intended to affect your rights under the Law in Hong Kong SAR.
Views expressed in any media by the
designers, companies or third parties, whose products are sold on the Site or
with whom we are associated, are their own. ISSI FASHION takes no
responsibility for any such views as they do not necessarily reflect
ISSI FASHION does not guarantee that the
use of the Site and Services will be error-free or that the Site or the servers
that make it available are free of viruses or other harmful components. We
recommend all users of the Site to ensure they have up-to-date software,
including anti-virus, installed.
Some events may happen beyond our reasonable
control, such as adverse weather. Under such conditions, ISSI FASHION will
always do its best to aim at maintaining its Services but will not be
responsible for failing to meet any obligations in this TOS.
17. LIMITS ON OUR LIABILITY
We accept liability for death and personal
injury arising from our negligence or that of our employees and agents. We do
not seek to exclude our liability for fraudulent misrepresentation by us or our
employees or agents.
Nothing in this Agreement is intended to
affect your rights under the law (see "Your Rights" above).
If ISSI FASHION fail to comply with
the TOS, we are responsible for loss or damage you suffer that is a foreseeable
result of us breaching the TOS. Loss or damage is foreseeable if it is obvious
that it will happen or if, at the time the contract is made, both you
and ISSI FASHION knew it might happen, for example, if you discussed
it with us during the sales process. We will only be liable for loss or damage
up to 150% of the total value of goods purchased.
We are not responsible for losses not caused
by our breach or negligence, indirect losses which are a side effect of the
main loss or damage and which are not reasonably foreseeable by you and us (for
example, loss of profits or loss of opportunity).
We are also not responsible for failure to
meet any of our obligations under the TOS where such failure is due to events
beyond our reasonable control.
18. INDEMNITY AND WAIVER
At our request, you agree to compensate us
fully and hold us, ISSI FASHION (including its officers, directors,
agents, affiliates, licensors, and suppliers), harmless from and against all
liabilities, claims, expenses, damages and losses, including legal fees,
arising from any breach of the TOS by you. This includes the use of the Site by
any other persons using your account caused by your action or inaction.
If you breach the TOS and we take no action
against you, we will still be entitled to use our rights and remedies in any
other situation where you breach the TOS.
19. GOVERNING LAW AND JURISDICTION
The TOS, together with all our policies and
procedures, are governed by and construed in accordance with Hong Kong SAR law.
The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the
event of any dispute or claim associated with these TOS.
In case of discrepancy between the English
version and Chinese version in respect of all or part of the contents in the
website, the English version shall prevail.