All orders are packed and dispatch from Monday to Friday 10 AM to 6PM (GMT+8), excluding Saturday & Sunday and Public Holidays.
Remarks: ISSI Fashion will NOT take any responsibility for delivery delays.
We offer SF point and EF Lockers shipping to all the areas of HKSAR and Macau for both residential and business addresses only, but do NOT include hotels or PO Box addresses.
For other locations, SF Express will be responsible for the goods delivery.
After your order has been dispatched, you will receive ' Delivery Notification' by email which contains all orders, shipping information and tracking number.
Please visit http://www.sf-express.com/hk (SF Express) to track your delivery.
DELIVERY FEE & TIME
For the purchase made in Hong Kong SAR/Macau, delivery fee is FREE.
For overseas purchase, a corresponding delivery fee as per delivery region as stated below will apply:
Remarks: Exchange rate with fluctuation applied.
*Europe Zone 1: Belgium, Britain, France, Germany, Italy, Luxembourg, Netherlands
**Europe Zone 2: Austria, Bulgaria, Czech, Denmark, Finland, Greece, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Spain, Sweden
***Europe Zone 3: Croatia, Estonia, Latvia, Lithuania, Slovenia
Please Note: Delivery fee will be included at checkout (if applicable).
DELIVERIES IN MAINLAND
We do not ship to China, please stay tuned for further updates.
TAXES / DUTIES
HK & Macau: No custom duties and taxes.
Other countries/regions: Parcels are shipped on a DDU (Delivery Duty Unpaid) basis. Customers may be charged for duties and taxes by local customs. Any duties and taxes on a parcel must be paid by the customer. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. For further information, please contact your local customs office duties and taxes before you order.
Occasionally orders are returned to us as incorrect address, failed delivery attempts or refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee.
Please ensure buyer or recipient authorized to sign the delivery. ISSI FASHION will not be responsible to any lost due to package received by other recipient.
STORE PICK-UP for HK Customers Only
Customer can choose to collect your order in our designated retail stores addressed provided below.
LAI CHI KOK Branch:
1/F, International Industrial Building, 501 Castle Peak Road, Lai Chi Kok, Kowloon
Tel: 2331 8687 Office Hours: 09:00 – 18:00
Unit 17-19, G/F, MegaBox, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay
Tel: 27988712 Office hours: 11:00 – 20:00
Customer will receive an email as notification when the order is ready to be picked up.
The goods needed to be collected within 7 days of receiving email notification. Otherwise, the order will be cancelled. Please place your order again if the said goods is desired.
Please present email and the mobile number which was used to place the order for verification.
1. Customer is requested to examine the goods immediately upon delivery for any discrepancies, quantities, and/or physical damage.
2. As the display capabilities and graphic properties of computer monitors, tablets and mobile devices may vary. We cannot guarantee that the color displayed of the product photo on your device may not be completely the same as the actual product color.
3. Please refer to Exchange and Return if you find any discrepancies, quantities, and/or physical damage.